hotchillee on-line store
returns policy

We want you to be 100% happy with your purchase. However, if you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund.

Our policy lasts 30 days. Goods must be returned within the 30 days otherwise unfortunately we can’t offer you a refund or exchange.

Shipping

To return your product, you should mail your product to: HotChillee, 2a High St, Esher KT10 9RT.

Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post.

• • All goods will be inspected upon return

• • Goods can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear

• • Goods must be returned with all original packaging intact and tags attached. Goods returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee

• • We strongly recommend you use a service that provides a certificate of postage and a tracking number

• • We cannot assume responsibility for returned items that are lost in the post

• • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you

• • Goods returned as unused/unworn, that have clearly been worn or washed will be refused

• Please retain your proof of postage

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If this does not appear please contact [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email [email protected] and send your item to HotChillee, 2a High St, Esher KT10 9RT.

Pre-ordered Items

All our pre-order kit is made to order so unfortunately we wouldn’t be able to guarantee that we would have stock available to exchange for a different size.